Everything you need to know about our heritage textiles, Kashmiri shawls, Pakistani handicrafts and handmade products.

About Our Products

What is Silk Route Heritage?

Silk Route Heritage is a curated collection of traditional and artisan-made products inspired by the rich cultural heritage of Kashmir, Pakistan and the historic Silk Route.

Our collection includes Kashmiri shawls, Pashmina shawls, Kani shawls, Kashmiri silk shawls, embroidered Kashmiri clothing, Kashmiri kurtis, Ralli bedcovers, Pakistani patchwork, Tharparkar textiles and Pakistani handicrafts.

Our aim is to celebrate traditional craftsmanship and help preserve the skills and cultural traditions of the artisans who create these beautiful pieces.

Are your products handmade?

Many of our products are handmade, hand-embroidered, handwoven or hand-stitched, depending on the individual piece.

Because traditional textiles are made by artisans rather than mass-produced, slight variations in colour, stitching, texture or pattern may occur. These natural variations are part of the character and individuality of a handmade product.

Are your Kashmiri shawls authentic?

Our collection is selected with an emphasis on traditional Kashmiri craftsmanship and heritage.

Individual products may differ in their materials, weaving, embroidery and construction.

What is the difference between a Pashmina shawl and a Kani shawl?

Pashmina refers to the fine natural fibre traditionally associated with Kashmir and the Himalayan region, while Kani refers to a distinctive Kashmiri weaving tradition known for intricate patterns.

Some pieces may combine different textile traditions or materials.

What is a Kani shawl?

A Kani shawl is associated with a traditional Kashmiri weaving technique known for its intricate patterns and detailed craftsmanship.

Our Kani collection includes Kani silk shawls and traditional Kani-inspired textiles selected for their distinctive designs and heritage character.

What makes Kashmiri shawls special?

Kashmiri shawls are celebrated for their beautiful textiles, intricate embroidery, distinctive patterns and long-standing cultural heritage.

Depending on the piece, craftsmanship may include Kani weaving, Kashmiri embroidery, handwork or traditional textile techniques.

What is Kashmiri embroidery?

Kashmiri embroidery is a traditional form of decorative textile work associated with Kashmir.

It can feature intricate motifs, borders and detailed patterns created on shawls, clothing and other textiles. Our collection includes embroidered Kashmiri shawls and hand-embroidered clothing.

What are Ralli quilts and Ralli bedcovers?

Ralli quilts and Ralli bedcovers are colourful patchwork textiles associated with the traditional textile heritage of Pakistan and surrounding regions.

They are made by combining fabrics, colours and patterns into distinctive patchwork designs. Each handmade piece can have its own individual character.

What are Tharparkar textiles?

Tharparkar textiles are traditional textiles associated with the Tharparkar region of Sindh, Pakistan.

Our collection celebrates the colourful patchwork, textile traditions and handmade craftsmanship associated with this region.

Product Care

How should I care for my Kashmiri shawl or Pashmina?

Care instructions vary according to the material and construction of each shawl.

We recommend following the care instructions provided on the individual product page. Some of our delicate Pashmina, silk and embroidered Kashmiri shawls may require specialist or dry cleaning.

Please do not assume that all shawls can be washed in the same way.

How should I care for my handmade textiles and Ralli bedcovers?

Handmade textiles require gentle care.

Because materials and construction vary between products, please follow the specific care instructions provided with your item or on its product page.

Some of our handmade patchwork and embroidered textiles may require dry cleaning or specialist care.

Are handmade products exactly the same as the photographs?

We make every effort to photograph and describe our products accurately.

However, handmade textiles may contain small variations in stitching, colour, pattern and texture. These variations are a natural characteristic of artisan-made products and are part of what makes each piece unique.

Ordering

How do I place an order?

Browse our collections, select the product you would like to purchase, choose any available options and add it to your cart.

Proceed to checkout and enter your delivery and payment information.

If you have a question about a product before ordering, please contact us before completing your purchase.

Can I ask questions about a product before ordering?

Absolutely.

If you would like more information about a Kashmiri shawl, Pashmina shawl, Kani shawl, Kashmiri kurti, Ralli bedcover or Pakistani handicraft, please contact us.

We are happy to provide additional information where available about size, material, craftsmanship, colour, care and suitability.

Will the product I receive look exactly like the photograph?

We aim to represent every product as accurately as possible.

Please remember that colours can appear slightly different depending on lighting, photography and your screen settings. Handmade products can also have natural variations in stitching, texture and colour.

Shipping & Delivery

Where do you ship?

We offer shipping according to the destinations currently available at checkout.

For international customers, please check whether your destination is available before placing an order.

Do you offer international shipping?

Our heritage collection is intended for customers around the world. International shipping availability and charges depend on the destination.

Please check the shipping information at checkout or contact us before ordering if you would like to confirm delivery to your country.

How long does delivery take?

Delivery times can vary depending on the destination, courier service, customs clearance and whether the item is being shipped domestically or internationally.

Your estimated delivery information will be provided during the ordering process where available.

Will I receive tracking information?

Where tracking is available, tracking information will be provided after your order has been dispatched.

Please keep your tracking details until your order has been delivered.

Returns & Exchanges

For details, please read the Return, Replacement, and refund policy below.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

If you have difficulty completing payment or need assistance with an order, please contact us.

Is my online payment secure?

Payments are processed through the payment options available at checkout. We do not ask customers to share sensitive payment information through social media or informal messages.

Our Heritage & Artisans

Where do your products come from?

Our collection includes products inspired by the textile and craft traditions of Kashmir, Pakistan and different regions of South Asia.

Depending on the product, pieces may be made by Kashmiri artisans, Pakistani artisans or artisans from specific regional craft communities.

Do you support local artisans?

Supporting and celebrating artisan craftsmanship is central to the purpose of Silk Route Heritage.

We believe that creating awareness and demand for traditional handmade products can help keep valuable craft skills, textile traditions and cultural knowledge alive.

Why are some handmade products imperfect?

Handmade products are not always perfectly uniform.

Small variations in stitching, embroidery, patchwork, colour or texture can occur because these pieces are created by human hands rather than produced through identical factory processes.

We see these characteristics as part of the story and individuality of traditional craftsmanship.

Are your products mass-produced?

Our collection focuses on handmade, handcrafted and artisan-made heritage products rather than ordinary mass-produced goods.

However, construction methods vary between products.

Finding the Right Heritage Piece

How do I choose a Kashmiri shawl?

Consider the material, size, colour, embroidery and occasion for which you intend to use the shawl.

Our collection includes different types of Kashmiri shawls, Pashmina shawls, Kani shawls and silk shawls, so there is a lot to choose from.

Are your shawls suitable as gifts?

Yes. A beautifully crafted Kashmiri shawl, Pashmina shawl, Kani silk shawl or embroidered textile can make a distinctive gift for someone who appreciates traditional craftsmanship and cultural heritage.

Can I buy your products as wedding or bridal gifts?

Many of our Kashmiri shawls, Pashmina textiles, Kani silk shawls and embroidered pieces can be suitable for weddings, bridal gifting and special occasions.

Please consider the product description, size, colour and style when selecting a gift.

Still Have Questions?

If you cannot find the information you need, please contact us.

We are happy to answer questions about our Kashmiri shawls, Pashmina, Kani textiles, Kashmiri embroidery, traditional Pakistani textiles, Ralli bedcovers, Tharparkar textiles and Pakistani handicrafts.

Silk Route Heritage — preserving traditions, celebrating artisans and bringing heritage to life.

Return, Replacement & Refund Policy

At Silk Route Heritage, we carefully select and curate Kashmiri shawls, Pashmina shawls, Kani shawls, Kashmiri kurtis, traditional Pakistani textiles, Ralli bedcovers, Tharparkar textiles and Pakistani handicrafts from artisans and craft communities.

Because many of our products are handmade, handwoven, hand-embroidered or hand-stitched, natural variations in colour, texture, stitching and pattern may occur. These characteristics are part of the uniqueness of traditional craftsmanship.

Returns & Replacements

We accept returns or replacements for items that:

• Arrive damaged or defective.
• Are incorrect or different from the item ordered.
• Have a significant issue that was not described on the product page.

Please contact us within 3 days of receiving your order with your order number and clear photographs of the product and packaging.

Items must be unused, unworn and returned in their original condition and packaging.

Handmade Product Variations

Small variations in Kashmiri embroidery, Pashmina textiles, Kani shawls, Pakistani patchwork, Ralli quilts and other handmade products are natural and are not considered defects.

Colours may also appear slightly different depending on photography, lighting and your screen.

Non-Returnable Items

Returns are generally not accepted for:

• Used, worn, washed or altered products.
• Customised or specially prepared items.
• Products marked Final Sale / Non-Returnable.
• Damage caused by incorrect care or handling after delivery.

Specific product restrictions will be stated on the relevant product page.

Damaged or Incorrect Orders

Please inspect your order when it arrives. If your Kashmiri shawl, Pashmina, Kani textile, Ralli bedcover, Pakistani handicraft or other product arrives damaged or incorrect, contact us promptly with photographs.

Please retain the original packaging until your claim has been resolved.

Refunds

Once an approved return has been received and inspected, we will confirm whether a refund or replacement is applicable.

Approved refunds will be processed through the original payment method, subject to the payment provider's processing time.

International Orders

International customers are responsible for any applicable customs duties, taxes or import charges.

Return and replacement arrangements for international orders may vary depending on the destination.

Before You Order

If you have questions about a Kashmiri shawl, Pashmina shawl, Kani shawl, Kashmiri kurti, Ralli bedcover or Pakistani handicraft, please contact us before placing your order.